Effective Date: January 22, 2026
Last Updated: January 22, 2026
Telehealth involves the delivery of healthcare services using electronic communications and information technology between a patient and a licensed healthcare provider who are not in the same physical location. By using Vea Health’s services, you acknowledge and agree to the terms outlined in this Telehealth Informed Consent.
Nature of Telehealth Services
Telehealth services provided through Vea Health may include medical evaluations, health history reviews, intake questionnaires, asynchronous or synchronous communications, treatment recommendations, and, when medically appropriate, prescriptions issued by licensed healthcare providers.
All medical decisions are made solely by the provider using their independent professional judgment.
Not for Emergency Use
Telehealth services provided through Vea Health are not intended for emergency situations. If you are experiencing a medical emergency, call 911 or seek immediate in-person medical care.
Potential Benefits of Telehealth
Telehealth may provide benefits such as improved access to care, convenience, reduced travel time, and timely medical evaluations. However, benefits are not guaranteed and vary by individual.
Potential Risks and Limitations
You understand that telehealth has limitations, including but not limited to:
The inability to perform a physical examination in person
Potential technology failures or interruptions
Incomplete or inaccurate information affecting medical decision-making
Situations where in-person care may be more appropriate
You acknowledge that these limitations may impact diagnosis or treatment recommendations.
No Guarantee of Treatment or Prescription
Use of telehealth services does not guarantee that treatment or prescription medication will be provided. Prescriptions are issued only when a licensed provider determines medical necessity based on the information provided.
Patient Responsibilities
You agree to provide accurate, complete, and truthful medical information. You understand that withholding or providing false information may affect your care and may result in denial of treatment.
You agree to follow all provider instructions and to use prescribed medications only as directed.
Privacy and Confidentiality
Telehealth services are conducted using secure technologies designed to protect your privacy and confidentiality. Your health information is handled in accordance with applicable privacy laws, including HIPAA. Additional details are available in Vea Health’s Privacy Policy and Notice of Privacy Practices.
Alternatives to Telehealth
You understand that you have the option to seek medical care through in-person visits with healthcare providers outside of Vea Health. Telehealth is voluntary, and you may choose not to participate at any time.
Right to Withdraw Consent
You may withdraw your consent to receive telehealth services at any time by discontinuing use of the Services or by contacting Vea Health support. Withdrawal of consent may limit your ability to receive services through the platform.
Consent Acknowledgment
By using Vea Health’s Services, you acknowledge that:
You have read and understand this Telehealth Informed Consent
You understand the risks and benefits of telehealth
You consent to receive healthcare services via telehealth
You understand that providers determine treatment eligibility independently
Contact Information
If you have questions regarding telehealth services or this consent, contact:
Vea Health, Inc.
1111B S Governors Ave STE 92678, Dover, DE 19904
Email: team@veahealth.co