Introduction
This Privacy Policy explains how Vea Health (“Vea,” “we,” “us,” “our”) collects, uses, discloses, and protects your information when you access or use our websites, applications, telehealth platform, products, or services (“Services”). By using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use.
Scope
This Privacy Policy applies to information collected through our websites, mobile experiences, telehealth technology, pharmacy integrations, and customer support channels. It does not apply to third-party websites or services that may link to or integrate with Vea.
Information We Collect
We collect information you provide directly, information collected automatically, information from third parties, and information inferred or generated from your activity.
Information you provide may include your name, contact details, demographic information, medical history, symptoms, medication history, uploaded documents, and any responses you submit through assessments, intake forms, or telehealth consultations.
Information collected automatically may include IP address, device identifiers, browser type, operating system, page interactions, session activity, and general location.
We may also receive information from third-party pharmacies, analytics providers, advertising partners, or affiliated medical groups.
Sensitive Health Information
Because Vea provides access to medical consultations and treatment, some information you provide may be considered sensitive health information. This may include sexual health, hormonal health, biometric data, diagnostic details, or treatment history.
We treat this information with heightened security and limit its use to purposes necessary to deliver care, comply with law, or operate the telehealth platform.
How We Use Information
We use information to operate, maintain, and improve our Services. This includes facilitating telehealth consultations, processing prescriptions, coordinating with third-party pharmacies, managing your account, authenticating your identity, providing customer support, and communicating with you regarding your care or orders.
We may also use information for analytics, security monitoring, fraud prevention, product development, marketing (if you opt in), internal reporting, and compliance with legal obligations.
De-identified or aggregated information may be used for research, analysis, and business insights.
How We Share Information
We may share information with independently owned and operated medical provider groups that deliver care through the Vea platform. We may also share information with contracted pharmacies that fulfill prescriptions, technology service providers, analytics partners, cloud hosting providers, fraud-prevention services, and customer support vendors.
We may disclose information to comply with applicable law, respond to legal requests, protect the safety and rights of Vea or others, or enforce our policies.
We may share de-identified or aggregated data for research, analytics, or reporting. We do not allow third parties to re-identify de-identified information.
We do not sell your personal information.
Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. You may also have the right to opt out of certain data uses or marketing communications.
To submit a request, you may contact us using the information listed at the end of this policy. We may need to verify your identity before fulfilling your request. Certain information may be retained as required by medical recordkeeping laws or for other legitimate purposes.
Marketing Preferences
You may opt out of promotional emails or messaging at any time by using the unsubscribe link or contacting support. Operational and transactional messages may still be sent regarding appointments, prescriptions, or account updates.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve site functionality, measure usage, remember preferences, deliver advertising (where permitted), and secure your session. You can control cookie settings through your browser or device settings, although disabling cookies may affect functionality.
Security
We use administrative, technical, and physical safeguards designed to protect your information. These may include encryption, secure data transmission, restricted access controls, regular system monitoring, and vulnerability management. No system is completely secure, and we cannot guarantee absolute protection.
Data Retention
We retain information for as long as necessary to provide the Services, comply with legal obligations (including medical record retention requirements), resolve disputes, and enforce agreements. When retention is no longer required, we may de-identify or securely delete information.
Children’s Privacy
The Services are intended for adults 18 years and older. We do not knowingly collect or process personal information from children under 16. If we learn that a child has provided information, we will delete it as required by law.
Third-Party Links and Services
The Services may contain links to third-party websites or integrations. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies directly.
State-Specific Rights
Residents of certain states may have additional privacy rights under applicable law. These may include rights related to access, deletion, correction, data portability, and opting out of the sharing or use of personal information for targeted advertising. We will comply with these rights as required by law.
International Users
If you access the Services from outside the United States, you acknowledge that your information may be transferred to, stored in, and processed in the United States or other jurisdictions. These locations may have data protection laws that differ from those in your region.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of the page. Your continued use of the Services after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or want to submit a privacy request, please contact us at:
Vea Health Privacy Team
Email: support@veahealth.com
Address: [Insert Company Address]