Introduction & Acceptance of Terms
By accessing or using Vea Health (“Vea,” “we,” “us,” “our”), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, do not use the Services. You must be at least 18 years old to use Vea Health.
Description of Services
Vea Health provides a digital platform that connects users to independently owned and operated medical provider groups for telehealth services, evaluations, and prescriptions when medically appropriate. Vea does not provide medical care. All treatment decisions are made solely by licensed Providers.
The Services may include digital assessments, telehealth visits, secure messaging, prescription services, pharmacy fulfillment through third-party partners, and general educational content. Vea is not an emergency service.
No Medical or Professional Advice
Information on our website and digital content is for informational purposes only and does not constitute medical advice. A clinician-patient relationship is only established when you complete a formal telehealth consultation with a Provider. Do not rely on general content for medical decisions.
Independent Medical Providers
The clinicians who offer care through Vea are part of independent medical groups and are not employees or agents of Vea. These Providers are solely responsible for delivering medical services and determining whether treatment or medications are appropriate.
Telehealth Consent
By using the Services, you consent to receive care through telehealth technologies such as video calls, audio calls, secure messaging, or asynchronous communication. Telehealth has limitations, including potential incomplete information or technical failures. You may withdraw consent by discontinuing use of the Services. Certain states require additional notices, which are provided in our Telehealth Consent and State-Specific Disclosures.
Account Registration & Security
You agree to provide accurate information, maintain the confidentiality of your login credentials, and notify us of any unauthorized access. You may not misrepresent your identity or medical history. We may suspend or terminate accounts that violate these Terms.
Eligibility
You may use the Services only if you are 18 years or older, located in a state where Vea operates, and provide truthful and complete information during assessments and consultations. Providing false information may result in denial of care.
Prescription Products
Prescription medications are only provided if a licensed Provider determines they are medically appropriate. Vea does not guarantee approval for any medication, dose, or treatment plan. Prescription products cannot be returned due to federal law. Insurance reimbursement is not guaranteed.
Pharmacy Fulfillment
Medications ordered through the Services are fulfilled by independent third-party pharmacies. Vea is not responsible for pharmacy processing delays, shipping delays, lost packages, incorrect addresses entered by the user, or issues caused by shipping carriers. Pharmacies may substitute medications when permitted by law.
Subscriptions, Billing & Auto-Renewal
Some Services operate on a subscription model. By enrolling, you authorize recurring charges to your chosen payment method until you cancel. Prices, billing cycles, and subscription terms may change. You may cancel at any time prior to the next billing cycle. Charges that have already processed are non-refundable. Prescription orders that have been prepared or shipped cannot be refunded.
Shipping, Delivery & Returns
Prescription medications cannot be returned or refunded. Non-prescription items may be eligible for return per our Return Policy. Delivery timeframes are estimates only. Vea is not responsible for carrier delays or delivery issues caused by incorrect addresses.
Acceptable Use
You agree not to use the Services for illegal, abusive, or fraudulent purposes, including providing false information, attempting to obtain medications for others, scraping or copying platform content, interfering with functionality, or sharing prescription medications. Violations may result in termination of your account.
User Content
If you submit reviews, feedback, messages, images, or other content, you grant Vea a non-exclusive, royalty-free license to use this content. You agree that your content will be lawful, accurate, and not misleading. We may remove content at our discretion.
Privacy
Your use of the Services is governed by our Privacy Policy, HIPAA Notice of Privacy Practices, and Cookie Policy. These documents explain how we collect, use, and protect your information.
Intellectual Property
All Vea branding, software, images, text, graphics, and other materials are owned or licensed by Vea. You may not copy, modify, or distribute any part of the platform without our permission.
FDA Disclosure
Some products or statements on the platform have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent disease. Prescription medications follow FDA-approved labeling when dispensed.
Third-Party Services
Our platform may link to third-party websites or services. Vea is not responsible for the availability, accuracy, or policies of third-party sites, nor for products or services they provide.
Disclaimer of Warranties
The Services are provided “as is” and “as available.” Vea does not warrant uninterrupted service, guaranteed outcomes, error-free functionality, or accuracy of educational content. Your use of the Services is at your own risk.
Limitation of Liability
To the fullest extent permitted by law, Vea is not liable for indirect, incidental, special, consequential, or punitive damages. Our total liability for any claim is limited to amounts you paid for the Services in the 12 months preceding the claim. Vea is not liable for the acts or omissions of Providers, pharmacies, or shipping carriers.
Indemnification
You agree to indemnify and hold harmless Vea, our affiliates, and our partners from claims or damages arising from your misuse of the Services, violation of these Terms, or submission of false or misleading information.
Arbitration Agreement & Class Action Waiver
You agree that any disputes will be resolved through binding arbitration rather than court. This means no jury trials and no class actions. You may opt out of this agreement within 30 days of accepting these Terms by contacting support.
Governing Law
These Terms are governed by the laws of the state of your company’s incorporation, without regard to conflict-of-laws principles.
Termination
Vea may suspend or terminate your account at any time for violations of these Terms, fraudulent activity, or behavior that poses a risk to other users, Providers, or platform integrity.
Changes to Terms
We may update these Terms at any time. Your continued use of the Services constitutes acceptance of the updated Terms.
Contact Information
Vea Health
Email: team@veahealth.com
Address: 8 The Green, STE A, Dover DE 19901